Privacy Policy

1. Responsible entity

The responsible party for data processing on this website is:

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FICHU
Barbara Kurth
Kontrollstrasse 28 (1st floor)
2503 Biel / Bienne
Switzerland

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Phone: +41 79 752 50 93
Email: info@fichu.eu
Website: https://www.fichu.eu

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2. General information

Protecting your personal data is important to us. We process personal data in accordance with the applicable data protection laws, in particular the Swiss Federal Act on Data Protection (FADP). Where applicable, we also comply with the EU General Data Protection Regulation (GDPR).

Personal data includes all information relating to an identified or identifiable individual. Processing includes any handling of personal data, such as collection, storage, use, disclosure or deletion.

 

3. Collection and processing of personal data

We process personal data when:

• you visit our website

• you contact us via email or contact form

• you place an order in our online shop

• you subscribe to our newsletter

• you communicate with us via social media

The data processed may include:

• name and surname

• address

• email address

• phone number

• order and payment details

• communication content

• technical data (IP address, browser, device, time of access)

 

4. Purpose of data processing

We process personal data for the following purposes:

• providing and operating the website

• handling inquiries

• processing orders and payments

• customer service

• sending newsletters (if consent is given)

• ensuring security and preventing misuse

• complying with legal obligations

• improving our services and content

 

5. Website platform (Wix)

This website is created and hosted using Wix. Wix may process technical and usage data necessary to ensure the functionality, security and stability of the website.

 

6. Online shop (Shopify)

Our online shop is operated via Shopify. When you place an order or use the checkout, your data is processed by Shopify for order processing, payment handling and delivery.

This includes:

• contact details

• order information

• billing and shipping address

• payment data

Payment data is processed directly by the respective payment providers.

 

7. Contact forms and communication

If you contact us via email or forms, we process your data to respond to your inquiry. Your data will not be shared without your consent unless required for processing or by law.

 

8. Newsletter

If you subscribe to our newsletter, we process your email address to send you updates and information.

You can unsubscribe at any time via the link in the newsletter or by contacting us.

 

9. Cookies

This website may use cookies to ensure functionality, improve user experience and analyse usage.

Cookies are small text files stored on your device. You can configure your browser to block or delete cookies. Please note that some functions may not work properly if cookies are disabled.

 

10. Server log files

When you visit our website, technical data may be automatically collected, including:

• IP address

• date and time

• browser type

• operating system

• referring URL

This data is used to ensure website stability and security.

 

11. Payments

Payments are processed via external payment providers. The required payment data is transmitted directly to these providers and processed by them.

 

12. Data sharing

We only share personal data when necessary, for example with:

• Wix (website provider)

• Shopify (shop system)

• payment providers

• shipping providers

• IT and hosting services

• authorities (if legally required)

 

13. Data transfer abroad

Data may be transferred to countries outside Switzerland or the EU (e.g. USA) when using services such as Wix or Shopify. We ensure appropriate safeguards where required.

 

14. Data retention

We retain personal data only as long as necessary or as required by law.

 

15. Data security

We implement appropriate technical and organisational measures to protect your data. However, complete security cannot be guaranteed when transmitting data over the internet.

 

16. Your rights

You have the right to:

• request access to your data

• request correction of incorrect data

• request deletion of your data

• withdraw consent at any time

• object to data processing

To exercise your rights, contact us at info@fichu.eu.

 

17. Social media

Our website may include links to social media platforms such as Instagram. When using these services, data may be transferred to the respective providers.

 

18. Changes

We may update this privacy policy at any time. The current version published on our website applies.

 

Status: April 21, 2026